Horrible carpet set up and in many cases even worse customer support. Our knowledge began with a pleasing income individual who came more than and estimated the pricing. When he was likely about the agreement there was an merchandise known as: “we don’t modify doors.” He explained, your closet doors are adjustable and they will regulate them if necessary.
Great NEW commission construction! Very best solutions out there! Finest customer care! Best warranties! Great administration! You already know any time you provide an item that you are advertising your customer highest quality and benefit and that this firm will acquire terrific care of them.
Empire Today gave me a composed estimate for carpet put in. When I explained to them I said I’d received an improved provide from Lowes and confirmed them the carpet which i experienced gotten a verbal estimate on, Empire explained they might do a cost match if I got the give in crafting. I paid $38 to Lowes to secure a published estimate, submitted it to Empire and it absolutely was rejected since it was way too reduced!
We experienced both of those carpet(Nov) and laminate (Dec) put in. We’re very happy with the caliber of the solution as well as the installation. Wells Fargo is handling the funding. Our comprehending was the main 12 months isn’t any fascination. My every month payment is $251 and WF continues to be applying $76.
Empire offers upcoming-day installation on a lot of its products and solutions and presents competitive rates. Empire Today can give low price ranges since it sells straight to customers with no utilizing stores. It expert services about 45 metropolitan locations all through The us. The corporate has served about a million customers.
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I think it truly is ridiculous it has taken three appointments and points however might not be suitable. In addition I should plan to have a home furniture restore enterprise arrive out to repair the mantel.
In Maryland, exact same quaint higher pressure, ridiculously substantial price stored receiving reduced and lower the extended the salesperson stored chatting and attempted to strain us into an settlement about the spot – in spite of the fact that I reported when he walked within the door that “we aren’t buying nearly anything today”.
I’m dizzy from the many double talk from costumer service and so unhappy. Felt like I used to be during the twilight zone. Actually felt like I used to be conversing with my Young children aka the wall. Do your research 1st. Empire is not really searching out for your best fascination. Regular significant enterprise.
The day we build to the installation the installers confirmed up with the Wooden for the ground. We were explained to by Empire the Wooden might be delivered beforehand and sit inside our residence to acclimate for each week. They made an effort to battle us on this when the installers showed up and instructed us it can be stored inside a… Far more… (Residence Advancement)
Here Empire Today is the worst customer service i have ever professional. It took them 4 months to finally get out to my home to check the carpet. Eventually even just after this that they had a 3rd party corporation occur out to validate the carpet was crushing, matting and really pulling up from the ground itself throughout the initial yr.
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In 2010, Empire put on the American Company Award checklist for best Total company finalist and customer care finalist. Additionally, the corporate has received accolades from several local business enterprise bureau associations.
July of 2014, We termed Empire Today. The pushy sales Woman arrived to my home the identical day. She did not go away right until we signed the agreement together with her. The next day, i identified as the corporation and desired to cancel because their price tag was very highly-priced, And they might not read more terminate.